Hello, my name is

Md. Sayed Sekandar

I am Technology and Sales Specialist

Based in Toronto, I work at the intersection of technology and business — turning technical systems into commercial results. With hands-on experience across IT support, systems administration, and sales strategy, I help companies close the gap between what their infrastructure can do and what their revenue needs. I build with precision and sell with instinct.

My Skills

<b>Md. Sayed </b> Sekandar

5 + Years of Experience
100 Completed Projects

Technology and Sales Specialist

What I Do

my Services

Sales Specialist

Expert in Client Relationship Management and Strategic Sales Execution

Customer Relationship Management: Expertise in building and maintaining strong client relationships to drive repeat business and customer loyalty.

Sales Strategy Development: Proven ability to develop and implement effective sales strategies to meet and exceed targets.

Product Knowledge: Deep understanding of products or services, enabling effective communication of features and benefits to customers.

Negotiation Skills: Strong negotiation capabilities to close deals and secure favorable terms for the company.

Market Analysis: Proficient in analyzing market trends and customer needs to identify new sales opportunities.

Problem-Solving: Skilled in addressing and resolving customer issues, ensuring satisfaction and long-term engagement.

Team Collaboration: Effective collaborator with cross-functional teams to align sales efforts with marketing and operational goals.

Adaptability: Ability to quickly adapt to changing market conditions and customer preferences to maintain competitive advantage.

IT Support Specialist

Proficient in Technical Troubleshooting and User Support

Technical Troubleshooting: Expertise in diagnosing and resolving hardware and software issues efficiently.

User Support: Proven ability to provide excellent customer service and support to end-users, ensuring high satisfaction.

System Maintenance: Skilled in performing regular maintenance and updates on IT systems to ensure optimal performance.

Network Management: Knowledgeable in managing and troubleshooting network issues, including LAN, WAN, and wireless networks.

Software Installation: Proficient in installing and configuring software applications and operating systems.

Security Protocols: Understanding of cybersecurity best practices to protect systems and data from threats.

Documentation: Ability to create and maintain detailed documentation of IT processes, solutions, and user guides.

Remote Support: Experienced in providing remote assistance and support through various tools and platforms.

Team Collaboration: Effective communicator and collaborator with IT teams and other departments to support company technology needs.

Business Specialist

Expert in Strategic Planning and Business Development

Strategic Planning: Expertise in developing and implementing business strategies to drive growth and profitability.

Business Development: Proven ability to identify and capitalize on new business opportunities and markets.

Market Analysis: Skilled in conducting thorough market research and analysis to inform business decisions.

Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, and financial analysis.

Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery and adherence to objectives.

Operational Efficiency: Ability to streamline business processes and improve operational efficiency.

Client Relationship Management: Experienced in building and maintaining strong relationships with clients and stakeholders.

Data-Driven Decision Making: Proficient in using data and analytics to guide business strategies and decisions.

Negotiation Skills: Skilled negotiator, able to secure favorable terms and partnerships.

Team Leadership: Effective leader and collaborator, capable of guiding cross-functional teams to achieve business goals.

Expert in Digital Marketing and Targeted Campaigns

Social Media Advertisement Specialist

Digital Marketing Strategy: Expertise in creating and executing comprehensive digital marketing campaigns across various social media platforms.

Targeted Advertising: Skilled in developing targeted ad campaigns to reach specific audiences and drive engagement.

Content Creation: Proficient in creating compelling and visually appealing content tailored for different social media channels.

Analytics and Reporting: Experienced in analyzing campaign performance using analytics tools to measure ROI and optimize strategies.

Audience Engagement: Ability to engage and interact with audiences to build brand loyalty and increase followers.

SEO and SEM: Knowledgeable in search engine optimization (SEO) and search engine marketing (SEM) to enhance online visibility.

Budget Management: Competent in managing advertising budgets to maximize campaign effectiveness and cost-efficiency.

A/B Testing: Skilled in conducting A/B tests to determine the most effective ad creatives and strategies.

Platform Proficiency: Proficient in using various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and TikTok, as well as their respective advertising tools.

Trend Analysis: Ability to stay up-to-date with the latest social media trends and adapt strategies accordingly.

Services

Professional Certifications

my Certificates

Google Digital Marketing

Foundations of Digital Marketing and E-commerce
Attract and Engage Customers with Digital Marketing
From Likes to Leads: Interact with Customers Online
Think Outside the Inbox: Email Marketing
Assess for Success: Marketing Analytics and Measurement
Make the Sale: Build, Launch, and Manage E- commerce Stores
Satisfaction Guaranteed: Develop Customer Loyalty Online

Google Business Intelligence

Foundations of Business Intelligence
The Path to Insights: Data Models and Pipelines
Decisions, Decisions: Dashboards and Reports

Google Cyber Security

Foundations of Cybersecurity
Play It Safe: Manage Security Risks
Connect and Protect: Networks and Network Security
Tools of the Trade: Linux and SQL
Assets, Threats, and Vulnerabilities
Sound the Alarm: Detection and Response
Automate Cybersecurity Tasks with Python
Put It to Work: Prepare for Cybersecurity Jobs

IBM Generative AI for Cybersecurity Professionals

Generative AI: Introduction and Applications
Generative AI: Prompt Engineering Basics
Generative AI: Boost Your Cybersecurity Career

Cyber Incident Response Specialization

Cyber Incident Response
Stages of Incident Response
Technical Deep Dive with Incident Response Tools

Google IT Support

Technical Support Fundamentals
System Administration and IT Infrastructure Services
Operating Systems and You: Becoming a Power User
IT Security: Defense against the digital dark arts
The Bits and Bytes of Computer Networking

Skills

Resume

my Story

Education

Centennial College

Computer System Technician, Specialized in Networking

2020 - 2023

Notre Dame College, Dhaka

Higher Secondary School Certificate

2017 - 2019

Work Experience

Business Developer

Sales & Business Specialist

2018 - Now

Sales Strategy Development: Expertise in creating and implementing effective sales strategies to achieve and exceed targets.
Market Research: Proficient in conducting thorough market research to identify new business opportunities and understand industry trends.
Lead Generation: Skilled in generating and nurturing leads through various channels to build a robust sales pipeline.
Client Relationship Management: Experienced in building and maintaining strong relationships with clients to drive customer loyalty and repeat business.
Negotiation Skills: Strong negotiation capabilities to close deals and secure favorable terms for the company.
Business Planning: Ability to develop comprehensive business plans and forecasts to guide growth and expansion efforts.
Sales Presentations: Proficient in delivering engaging and persuasive sales presentations to diverse audiences.
Networking: Effective at networking and building connections within the industry to create opportunities for collaboration and growth.
CRM Software: Experienced in using Customer Relationship Management (CRM) software to track and manage sales activities and customer interactions.
Data Analysis: Skilled in analyzing sales data and performance metrics to inform strategic decisions and improve sales processes.
Project Management: Capable of managing sales projects from inception to completion, ensuring timely and successful execution.
Product Knowledge: Deep understanding of products or services, enabling effective communication of features and benefits to customers.
Adaptability: Ability to quickly adapt to changing market conditions and customer preferences to maintain a competitive edge.
Team Leadership: Experienced in leading and mentoring sales teams to achieve individual and collective goals.

Sales Consultant

Sales Consultant and Specialist - Best Buy Express and Bell

2024 - Present

Customer Engagement: Excelled in building strong relationships with customers, assessing their needs, and providing personalized product recommendations.
Product Knowledge: Comprehensive understanding of Best Buy Express and Bell’s product offerings, including the latest technology and telecommunications services.
Sales Techniques: Proficient in upselling, cross-selling, and closing sales, consistently meeting and exceeding sales targets.
Needs Assessment: Adept at conducting customer needs analysis to recommend the most appropriate products and services.
Conflict Resolution: Skilled in managing and resolving customer complaints to ensure satisfaction and retention.
Presentation Skills: Effectively presented products and services, enhancing customer experience and driving sales both in-store and online.
Negotiation: Strong negotiation abilities to secure favorable outcomes for both customers and the company.
Telecommunication Systems: In-depth knowledge of Bell’s telecommunications products, including mobile plans, internet services, and home solutions.
POS Systems: Proficient in operating point-of-sale (POS) systems for efficient sales processing and inventory management.
Technical Support: Provided basic technical assistance to customers, ensuring seamless product setup and use.
CRM Software: Experienced in utilizing CRM software to track customer interactions, manage leads, and optimize sales processes.
Verbal & Written Communication: Clear and persuasive communication skills, both in face-to-face interactions and in writing, to effectively convey product benefits and follow up with customers.
Time Management: Strong organizational skills, managing multiple customer interactions and other duties effectively.
Inventory Management: Hands-on experience in monitoring and maintaining stock levels, ensuring product availability.
Adaptability: Quickly adapted to new products, promotions, and evolving customer needs, maintaining high performance in a fast-paced environment.
Team Collaboration: Collaborative team member, contributing to a positive work environment and shared goals.
Problem-Solving: Demonstrated ability to think on my feet, addressing customer concerns creatively and closing sales.
Motivation & Drive: Consistently self-motivated, with a strong drive to achieve and surpass sales objectives.
Training & Development: Committed to continuous learning, staying updated on new products and mentoring new hires on sales techniques.

Mobility, Internet, and SMB

Wireless Sales Specialist - The Source

2023 - 2024

Wireless Technology Expertise: In-depth knowledge of wireless technologies, mobile devices, and internet services to effectively advise customers.
Sales Strategy Development: Skilled in creating and executing sales strategies to drive product adoption and revenue growth.
Customer Needs Assessment: Proficient in assessing customer needs and providing tailored solutions to meet their mobility and internet requirements.
Product Knowledge: Extensive understanding of mobility, internet, and business wireless products and services.
Client Relationship Management: Ability to build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
Technical Troubleshooting: Experienced in troubleshooting and resolving technical issues related to wireless products and services.
Sales Presentations: Proficient in delivering compelling sales presentations and product demonstrations to potential customers.
Contract Negotiation: Skilled in negotiating contracts and terms to secure favorable deals for the company and clients.
Market Analysis: Ability to analyze market trends and competitor offerings to identify new sales opportunities.
Cross-Selling and Upselling: Expertise in identifying opportunities to cross-sell and upsell additional products and services.
CRM Software: Experienced in using Customer Relationship Management (CRM) software to manage sales activities and customer interactions.
Performance Metrics: Proficient in monitoring and analyzing sales performance metrics to achieve and exceed targets.
Team Collaboration: Effective collaborator with cross-functional teams to align sales efforts with marketing and business goals.
Customer Education: Ability to educate customers on the benefits and features of mobility, internet, and wireless products.
Adaptability: Flexible and able to quickly adapt to new products, services, and market changes.

Stock Management

Inventory Specialist - Browns Shoes

2021 - 2022

Inventory Management: Expertise in managing and maintaining accurate inventory levels to meet operational needs.
Stock Replenishment: Proficient in developing and executing stock replenishment strategies to ensure product availability.
Data Analysis: Skilled in analyzing inventory data to identify trends, forecast demand, and optimize stock levels.
Inventory Control Systems: Experienced in using inventory control systems and software to track and manage stock.
Order Processing: Knowledgeable in processing purchase orders and coordinating with suppliers to ensure timely deliveries.
Warehouse Management: Ability to oversee warehouse operations, including receiving, storing, and distributing inventory.
Quality Control: Proficient in conducting quality checks and inspections to ensure the accuracy and condition of inventory.
Cycle Counting: Experienced in performing regular cycle counts and audits to maintain inventory accuracy.
Loss Prevention: Skilled in implementing loss prevention measures to minimize shrinkage and discrepancies.
Supply Chain Coordination: Ability to collaborate with supply chain teams to optimize inventory flow and reduce lead times.
Documentation: Capable of maintaining detailed records and documentation for inventory transactions and activities.
Problem-Solving: Strong problem-solving skills to address and resolve inventory-related issues efficiently.
Vendor Relations: Experienced in managing vendor relationships to ensure reliable and cost-effective supply of goods.
Reporting: Proficient in generating and analyzing inventory reports to support decision-making and improve processes.
Compliance: Knowledge of industry standards and regulatory requirements related to inventory management and control.

System Administrator

IT Support Specialist - Centennial College

2021 - 2023

System Administration: Expertise in managing and maintaining server environments, including installation, configuration, and upgrades.
Technical Troubleshooting: Proficient in diagnosing and resolving complex hardware, software, and network issues.
User Support: Experienced in providing excellent technical support to end-users, ensuring high satisfaction and prompt resolution of IT problems.
Network Management: Skilled in managing and troubleshooting network infrastructure, including LAN, WAN, and wireless networks.
Security Management: Knowledgeable in implementing and maintaining security protocols to protect systems and data from threats.
Backup and Recovery: Proficient in developing and managing backup and disaster recovery plans to ensure data integrity and availability.
Software Management: Experienced in installing, configuring, and maintaining software applications and operating systems.
Performance Monitoring: Skilled in monitoring system performance and resource utilization to optimize efficiency.
Automation and Scripting: Proficient in using automation tools and scripting languages (e.g., PowerShell, Bash) to streamline administrative tasks.
Documentation: Ability to create and maintain detailed documentation for IT processes, configurations, and user guides.
Virtualization: Knowledgeable in managing virtual environments using platforms like VMware and Hyper-V.
Compliance and Standards: Familiar with industry standards and compliance requirements to ensure IT infrastructure meets regulatory guidelines.
Team Collaboration: Effective communicator and collaborator with IT teams and other departments to support company technology needs.

Computer System Technician, Networking

Networking Specialist - Centennial College

2020 - 2023

Network Configuration: Expertise in configuring and managing network devices such as routers, switches, and firewalls.
Troubleshooting: Skilled in diagnosing and resolving network-related issues promptly to ensure minimal downtime.
Network Security: Proficient in implementing and maintaining network security measures to protect against cyber threats.
System Installation: Experienced in installing and configuring computer systems and network hardware.
LAN/WAN Management: Knowledgeable in managing Local Area Networks (LAN) and Wide Area Networks (WAN) for optimal performance.
Cabling and Connectivity: Expertise in setting up and maintaining network cabling and ensuring proper connectivity.
Wireless Networking: Proficient in setting up and troubleshooting wireless networks and access points.
Performance Monitoring: Skilled in monitoring network performance and conducting regular assessments to identify areas for improvement.
Documentation: Ability to create and maintain detailed network documentation and diagrams.
Customer Support: Experienced in providing technical support and assistance to end-users, ensuring high levels of customer satisfaction.
Vendor Management: Capable of working with vendors to procure, install, and maintain network equipment and services.
Compliance: Knowledge of industry standards and compliance requirements to ensure network infrastructure meets regulatory guidelines.

History

Testimonials

what My LinkedIn Reviews Says

Sayed...always a pleasure to see you!! I echo Gianni....your enthusiasm is unmatched!! A fantastic visit with you and Team Beaches!!!

Celeste Khan

Regional Manager @ Bell

Gianni DiFronzo

Sayed, your passion for our business is unmatched, looking forward to seeing you again soon!

Gianni DiFronzo

Director Retail Stores , Ontario @ Bell , Virgin Plus & Best Buy Express

Couldn’t agree more with Celeste Khan & Gianni DiFronzo your passion for the business is incredible. Looking forward to seeing you do great things, keep up the great work Sayed!

Jennoi Ennis

Regional Sales Manager @ Bell

Reviews